About the Reverse Logistics project
The Reverse Logistics research team would like to welcome you to our new reverse logistics website. The team is made up of colleagues from Sheffield University Management School, Cranfield School of Management and Sheffield Business School. Our work together goes back to 2005 and we initially produced a first edition of the Reverse Logistics Toolkit as far back as 2008. We have now updated it to particularly take into account the emergence of omni-channel retailing and the implications for reverse logistics operations in retailing. Our focus is specifically on the management of customer returns and the associated activities throughout the whole supply chain. Our objectives are to enhance both profitability and customer service through the supply chain.
As well as improving the management of customer returns within and across organisations, we also recognise the current challenges arising out of the growth in consumer internet shopping. This has resulted in a significant rise in the number of van traffic movements for door-to-door deliveries and collection activities, particularly in and around urban areas. These “last mile challenges” are important from both an operator efficiency perspective and an environmental perspective.
Our updated 2018 reverse logistics diagnostic toolkit has been created through continuous dialogue with companies in the sector over many years. It enables your organisation to self diagnose the current state of your reverse logistics operations and identifies ways in which you can improve your performance in this area which has become increasingly recognised as crucial in terms of profitability, customer service and competitor positioning. By comparing the performance of your organisation against the best practice statements incorporated within the toolkit, you can produce a traffic light style analysis of your current performance and then work on ways to improve your performance.
As well as using the toolkit, we would also like to engage with you in a number of different ways. For example, either working with you on your own specific diagnostic analysis or engaging with you in workshops that we run a number of times in a year at different locations.