By Prof John Cullen, Dr Erica Ballantyne & Dr Jonathan Gorst. Britain is the biggest online shopping nation in the developed world. But the convenience of online shopping comes at a cost to the environment and retailers, and the negative impact is growing. […]
By Dr Jonathan Gorst Black Friday and Cyber Monday are the busiest online shopping days of the year. But when you change your mind and return a product, the real cost is much more than the postage. […]
Thanks to everyone who attended this event exploring issues and best practice in retail returns and their impact on urban logistics. Speakers on the day included: Ady Milward - Manager of Operations - John Lewis Partnership Charlotte Monk-Chipman, Marketing Director - ReBound Returns Vinesh Patel - Senior Supply Chain Manager - Sky Mobile
This workshop covered the latest innovations occurring in the industry around sustainability as well as the opportunity to network with industry professionals and the academics behind the Reverse Logistics Tool Kit.